Frequently Asked Questions
Everything you need to know about your Snow sports gear and orders.
How do I determine the correct size for my winter gear?
Each product page features a detailed sizing chart. We recommend measuring your dimensions while wearing your usual base layers to ensure a perfect fit for jackets and bibs.
What is the 'Snow' waterproof rating on your outerwear?
Our professional-grade gear features a minimum 20,000mm waterproof rating and 15,000g breathability, designed to keep you dry in heavy snow and high-intensity conditions.
How long does shipping take for heavy equipment like snowboards?
Standard shipping typically takes 3-5 business days. For oversized items like snowboards and skis, we use specialized couriers to ensure your gear arrives in perfect condition.
What is your return policy for used equipment?
We offer a 30-day return policy for items in original, unused condition with tags attached. For safety reasons, used technical gear cannot be returned unless a manufacturing defect is present.
Do you offer international shipping for the winter season?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
Does my Snow gear come with a warranty?
All Snow hardware and outerwear come with a limited 2-year warranty against manufacturing defects. This does not cover standard wear and tear from regular mountain use.